Cancellation Policy

Refund Policy

1. General Policy Overview

• All rental agreements are subject to our refund policy.
• Customers should read the policy carefully before finalising their rental.

2. Eligibility for Refunds

• Refunds are available for cancellations made at least 5 days before the rental start date.
• Cancellations made less than 5 days of the rental start date may not be eligible for a refund.
• Partial refunds may be available for cancellations made less than 5 days days, depending on the circumstances.

3. How to Request a Refund

• Customers must submit a refund request via email or phone.
• Provide the rental agreement number, date of rental, and reason for cancellation.

4. Processing Time

• Refund requests will be processed within 5-10 business days.
• Refunds will be issued using the original payment method.

5. Contact Information

• For questions or clarifications, customers can reach us at sarah@hbsv.com

6. Amendments to Policy

• We reserve the right to amend this policy at any time. Customers will be notified of significant changes.