Cancellation Policy

Refund Policy

1. General Policy Overview

  • All rental agreements are subject to our refund policy.
  • Customers should read the policy carefully before finalising their rental.

2. Eligibility for Refunds

  • Refunds are available for cancellations made at least 5 days before the rental start date.
  • Cancellations made less than 5 days of the rental start date may not be eligible for a refund.
  • Partial refunds may be available for cancellations made less than 5 days days, depending on the circumstances.

3. How to Request a Refund

  • Customers must submit a refund request via email or phone.
  • Provide the rental agreement number, date of rental, and reason for cancellation.

4. Processing Time

  • Refund requests will be processed within 5-10 business days.
  • Refunds will be issued using the original payment method.

5. Contact Information

  • For questions or clarifications, customers can reach us at sarah@hbsv.com

6. Amendments to Policy

  • We reserve the right to amend this policy at any time. Customers will be notified of significant changes.
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